Privacy Policy

Equinox TCM Wellness Spa (hereinafter referred to as "the Spa") takes your personal privacy and information security very seriously. We are committed to protecting your personal data in accordance with relevant Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

The following describes how we collect, use, protect and share your personal information:

⸻

1. Data Collection Methods

We may collect your personal information in the following ways:
• Your name, phone number, email address and booking record entered into the online booking system (e.g. Fresha).
• Information you provide about your health, medical history, or insurance during an initial visit or on a health form.
• Information you voluntarily provide when interacting with the Library (e.g., by phone, text message, WeChat, or email).

⸻

2. Purpose of Data Use

The information we collect is only used to:
• Confirm and manage your reservations, services and treatments.
• Provide personalized therapy advice and services.
• Assist with insurance claim or receipt processing (if applicable).
• Send us the latest hotel-related offers, notifications, or health information (cancel at any time).
• As necessary to comply with legal or regulatory requirements.

⸻

3. Data Protection Measures
• The library will take reasonable technical and management measures (such as encryption and access restriction) to protect your personal information.
• Only authorized employees or professionals are allowed to access your information, and only for the purpose of performing their duties.
• We will not sell or share your personal information with third parties unless required by law or with your consent.

⸻

4. Data Sharing

We only share your information under the following circumstances:
• With your consent or authorization.
• Share with insurance companies or medical professionals to assist with compensation or subsequent treatment.
• Comply with legal regulations or government agency requirements.

⸻

5. Data Retention Period
• Your personal information will be kept in accordance with relevant Canadian laws and professional standards, usually for no less than 10 years.
• When data is no longer required, it will be securely destroyed or anonymized.

⸻

6. Your Rights

You have the right to:
• Request access to, and copies of, your personal data.
• Request to correct or update your personal data.
• Withdraw consent to marketing communications at any time.